Refund Policy
We Offer A Refund Policy At Lost Mary Direct
We are proud to provide high-quality products to our valued customers here at Lost Mary Direct. Our company understands that sometimes it may be necessary to return a product. We recommend familiarizing yourself with our Refund Policy to ensure a hassle-free return process.
Returned Items Initiation
To initiate a return, don't hesitate to contact one of our friendly Lost Mary Direct customer service agents by email. Throughout the return process, we will provide you with exceptional support.
Refund Timeframe
Your purchase should be a delight for you. Consequently, you have 15 days to initiate a return after placing an order. Please ensure you contact us within this period to facilitate the return process.
Return And Exchange Limitations
We value fairness, and to maintain a fair shopping experience for all customers, we have the following limitations:
- There is a monthly limit of one return or exchange per customer.
- Refunds apply only to purchases up to $100, less shipping costs.
- Refund approval for orders over $100 will be at Lost Mary Direct's sole discretion.
- Returns based on taste preferences are not accepted.
Process Of Returning
After receiving a return or refund request, we typically process it within 1-2 business days. We will only issue a refund if an order is returned with our consent. It is imperative to obtain a written return authorization from a Lost Mary Direct representative before proceeding with the return. Additionally, we may request feedback regarding the product in question to ensure a thorough and accurate refund process.
Non-Defective Returns
If you wish to return a non-defective product, please be aware that it will be subject to a 25% restocking fee and must remain unopened.
Product Inspection
Upon receiving your order, we strongly recommend inspecting the products immediately. We can only entertain return/exchange requests for proven defective items. Generally, such a request must be made within 15 days of purchase. Store credit is the only option for open products. If shipping costs are not included in the price, the customer is responsible for paying them. Lost Mary Direct may deny any return/exchange request not complying with these policies.
When Packages Are Lost or Stolen
The safety of your packages can only be guaranteed with our best efforts. The delivery driver is responsible for any damages, losses, or thefts that occur after the package is confirmed delivered. If you suspect that your package has been lost or stolen, please reach out to us by support@lostmarydirect.com for assistance.
Incorrect Addresses
You must notify us by email if your package is returned to us due to address errors, being marked as "unclaimed" or "return to sender," or being deemed undeliverable by the final carrier. As soon as we receive the package, our returns team will process the return and issue you a refund. Restocking fees of 25% may apply to free shipping orders.
The Lost Mary Direct Refund Policy makes the return process as simple as possible, so you can rest assured that you will be satisfied with your purchase. If you have questions or need assistance, please do not hesitate to contact us via contact form or directly via email at support@lostmarydirect.com. Quality products and services are always available from us.